ob55 Help Center

Account & Sign-Up

Opening an ob55 account takes under three minutes. You need a valid mobile number, a date of birth confirming you are 18 or older, and a preferred payment method. One account per person is allowed; duplicate accounts may be closed without notice.

What details do I need to register?

Your full name (matching your NID or passport), mobile number, a password, and your preferred currency (BDT). You will not be asked for ID documents at sign-up, but you will need them before your first withdrawal.

Can I change my mobile number later?

Yes. Contact 24/7 Live Chat with your registered number and an NID for verification. Changes are processed within 24 hours.

Login Trouble

Most login issues come down to three things: a forgotten password, a blocked account, or a browser cache problem. Try a private/incognito window first. If the issue persists, use the "Forgot Password" link on the ob55 Login page to reset via your registered mobile number. If your account is locked after repeated failed attempts, it unlocks automatically after 30 minutes, or you can contact Live Chat.

Depositing via bKash, Nagad & More

ob55 accepts deposits through bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳450. Most mobile wallet deposits clear in around 5 minutes.

My deposit is not showing in my ob55 account

Wait 5 minutes and refresh your wallet balance. If it still has not appeared, take a screenshot of your mobile wallet transaction receipt (showing the transaction ID and timestamp) and send it to Live Chat. The team will verify and credit your account manually if needed.

Withdrawals & Processing Times

The minimum withdrawal is ৳900. The daily limit is ৳95,000 (higher for VIP members). Most withdrawals reach your mobile wallet in about 4 minutes once approved. First-time withdrawals may take up to 6 hours while your account is verified.

Why was my withdrawal declined?

Common reasons: KYC documents not yet approved, active bonus wagering not completed, the withdrawal amount is below ৳900, or the requested amount exceeds your daily limit. Check each of these before contacting support.

Can I withdraw to a different mobile number?

No. Withdrawals go only to the mobile wallet linked to your verified ob55 account. This protects against fraud and keeps your money secure.

Identity Verification: What You Need

ob55 requires KYC (Know Your Customer) verification before your first withdrawal. You need to upload one of the following documents:

• National ID Card (NID) — front and back
• Passport — photo page
• Driving Licence — front and back

Documents are reviewed within 24 hours. Upload clear, unedited photos with all four corners visible. Blurry or cropped images will be rejected and you will need to resubmit.

Bonus Rules & Wagering

ob55 offers a first-deposit bonus of 115% up to ৳15,000. The wagering requirement is 18× the bonus amount. You have 7 days to complete wagering from the moment the bonus is credited. Bonuses are valid on slots and most casino games; some games may contribute at a lower rate.

What happens if the wagering deadline passes?

The bonus and any winnings derived from it are removed from your account. Your real-money balance is not affected. You can claim the next available promotion after that.

Games, Providers & Fairness

ob55 offers over 4,600 games from JILI, Ezugi, Playtech, Pragmatic Play, CQ9, and Spribe. All games use certified random number generators (RNG). The RTP (return to player) for each game is displayed on its info panel inside the lobby. You can also check the RTP figures in our Casino page.

Can I set a session time limit?

Yes. Go to Account Settings and find the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, and time-out periods ranging from 24 hours to 6 weeks.

ob55 App Questions

The ob55 Android app (version 2.3.15, 58 MB) works on Android 6.0 and above. It is free to download as an APK from ob55 App page. iOS users can access the full site through Safari as a progressive web experience.

Why does my phone block the APK install?

Android blocks apps from outside the Play Store by default. Go to Settings → Security → Install unknown apps, then allow your browser or file manager to install the ob55 APK. Re-enable the restriction after installing for security.

Will I get the same bonuses on the app?

Yes. Your ob55 account is the same whether you play on mobile browser, the Android app, or desktop. All bonuses, wallet balances, and VIP progress carry across platforms automatically.

Playing Safely at ob55

ob55 takes responsible gaming seriously. Players must be 18 or older. If you feel your gambling is becoming a problem, use the self-exclusion tool in Account Settings or contact Live Chat to request a cooling-off period. During self-exclusion, your account is locked and you will not receive promotional messages.

All Questions at a Glance

How do I open an ob55 account?

Visit the ob55 Register page, enter your mobile number, full name, date of birth, and choose a password. Confirm your number via the SMS code sent to your phone. The whole process takes under three minutes.

What is the smallest amount I can deposit at ob55?

The minimum deposit is ৳450. This applies to all payment methods including bKash, Nagad, Rocket, Upay, and Bank Transfer. There is no maximum deposit limit set by ob55, though your mobile wallet provider may have its own daily cap.

How fast does a bKash withdrawal reach my wallet?

Approved withdrawals typically reach your bKash wallet in about 4 minutes. If this is your first withdrawal ever, allow up to 6 hours for the KYC review to complete first. After that, all future withdrawals process at the standard speed.

Do I have to verify my identity to play?

You can deposit and play games without KYC. However, ob55 requires a verified identity before your first withdrawal. Upload your NID, passport, or driving licence from the Account section. Documents are reviewed within 24 hours.

Can I claim the welcome bonus more than once?

No. The 115% welcome bonus up to ৳15,000 is for your first deposit only, one claim per account. After that, you can take advantage of the 30% reload bonus on subsequent deposits and the daily 0.6% cashback on net losses.

What does the 18× wagering requirement mean in practice?

If you deposit ৳1,000 and receive a ৳1,150 bonus, you need to wager ৳1,150 × 18 = ৳20,700 before the bonus converts to real cash. You have 7 days to do this. The wagering counter updates in real time in your Bonus section.

I forgot my ob55 password — how do I reset it?

Click "Forgot Password" on the Login page. Enter your registered mobile number and ob55 will send a one-time code by SMS. Enter the code, set a new password, and log in. The code expires in 10 minutes.

Is the ob55 app safe to install on my phone?

Yes. The ob55 APK (version 2.3.15, 58 MB) is scanned for malware before each release. Download it only from the official ob55 App page. Do not install APKs shared in third-party groups or social media, as these may be modified.

Why is my deposit pending for more than 5 minutes?

Network congestion on bKash or Nagad occasionally delays transactions. Wait 10 minutes, then refresh. If still missing, screenshot the mobile wallet receipt (showing transaction ID and time) and share it with Live Chat. The team can manually verify and credit your account.

Can two people share one ob55 account?

No. Each person must have their own account. Sharing an account violates ob55 terms. If suspicious multi-user activity is detected, the account may be suspended and pending withdrawals held pending investigation.

How do I reach ob55 customer support?

ob55 offers 24/7 Live Chat. Click the chat button at the bottom of any page. Average first response time is under 2 minutes. Live Chat handles account issues, payment queries, bonus disputes, and technical problems.

What is the daily cashback and how is it paid?

ob55 returns 0.6% of your net losses each day as cashback. It is calculated at midnight (UTC+06) and credited to your wallet automatically by the following morning. VIP members receive higher cashback rates, up to 1.5% at VIP 4.

How do I move up in the ob55 VIP programme?

VIP tiers are based on monthly turnover. VIP 2 requires ৳30,000 per month, VIP 3 needs ৳120,000, and VIP 4 starts at ৳480,000. Each tier brings higher cashback, a larger daily withdrawal limit, and birthday bonuses. VIP 4 also includes a personal account manager.

Are cricket and live sports available at ob55?

ob55 covers cricket, football, and other sports through the platform's sports section. BPL, IPL, and international T20 and ODI matches are listed when in season. Live bet markets update in real time during matches.

How do I close my ob55 account permanently?

Contact 24/7 Live Chat and request account closure. Withdraw any remaining balance first, as balances in closed accounts are not automatically returned. If you are closing for responsible gaming reasons, tell the agent — they will apply self-exclusion and waive the standard waiting period.