Who We Are
ob55 is an online entertainment platform offering casino games, live dealer tables, and sports betting to players in Bangladesh. When you use the ob55 website, mobile app, or any related service, the company behind those services acts as the data controller for the personal information you share with us.
This Privacy Policy covers all services operated under the ob55 brand, including this website and the ob55 Android app.
What Information We Collect
ob55 collects information in two main ways: directly from you, and automatically through your device when you use the site.
Information you give us directly
- Registration details: full name, date of birth, mobile number, and preferred currency (BDT).
- Identity documents (KYC): National ID Card (NID), passport, or driving licence. Required before your first withdrawal.
- Payment information: your bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals.
- Support messages: any text you send through our 24/7 Live Chat or help centre.
Information collected automatically
- Device and browser data: IP address, device type, operating system, and browser version.
- Usage data: pages visited, games played, session duration, and button clicks.
- Transaction logs: deposit amounts, withdrawal requests, and bonus activity.
- Cookies and similar trackers (see the Cookies section below).
How ob55 Uses Your Information
We use the data we collect to run a safe, fair, and legal gaming environment. The specific purposes are:
| Purpose | Legal Basis |
|---|---|
| Create and manage your ob55 account | Contractual necessity |
| Process deposits and withdrawals via bKash, Nagad, etc. | Contractual necessity |
| Verify your identity (KYC) before withdrawals | Legal obligation |
| Detect fraud, money laundering, and underage play | Legal obligation + Legitimate interest |
| Provide 24/7 Live Chat support | Contractual necessity |
| Send account notifications (deposit confirmations, security alerts) | Contractual necessity |
| Improve the ob55 platform through analytics | Legitimate interest |
| Send promotional offers (only with your consent) | Consent |
We do not use automated decision-making that produces significant legal effects for you without human review.
Sharing Your Information: When and Why
ob55 does not sell your personal data. We share it only when necessary, with these categories of parties:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks process your financial transactions. They receive only the minimum data needed to complete a payment.
- Game providers: JILI, Ezugi, Playtech, Pragmatic Play, CQ9, and Spribe may receive a session token and player ID to load games. They do not receive your name or payment details.
- KYC verification services: Third-party identity-check providers process your ID documents to confirm you meet the 18+ requirement.
- Customer support tools: Our Live Chat platform receives your messages and account reference number so agents can assist you.
- Regulatory or legal authorities: We share data when required by law or to respond to a valid legal request.
All third-party partners are required to handle your data securely and use it only for the purpose ob55 specifies.
Cookies and Tracking Technologies
The ob55 website uses cookies — small text files stored on your device — to keep you logged in, remember your preferences, and measure how players use the site.
Types of cookies we use
- Essential cookies: Required for login sessions and security. You cannot opt out of these while using ob55.
- Analytics cookies: Help us understand which pages and games are popular, so we can improve the platform. These are anonymised.
- Preference cookies: Remember settings like language and display options.
- Marketing cookies: Used only with your consent to show relevant offers.
You can manage non-essential cookies through your browser settings at any time. Disabling analytics or preference cookies may affect how the site behaves for you.
How We Keep Your Data Secure
ob55 applies industry-standard security measures to protect your information at rest and in transit:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage for sensitive fields such as passwords and ID document scans.
- Access controls that limit which staff members can view personal data, based on job role.
- Regular security audits and vulnerability testing.
- Automatic session timeouts after periods of inactivity to protect your account.
How Long We Keep Records
ob55 keeps your personal data for as long as your account is active and for a period afterwards to meet legal and audit requirements. Specific retention periods:
- Account data: Kept for the lifetime of your account plus a minimum of 5 years after closure.
- Financial transaction records: Kept for a minimum of 5 years to satisfy anti-money-laundering obligations.
- KYC documents: Retained for the period required under applicable regulations, typically 5 years.
- Support chat logs: Kept for 2 years to allow us to review and improve service quality.
- Marketing consent records: Kept until you withdraw consent, then deleted within 30 days.
When a retention period ends, ob55 securely deletes or anonymises the relevant data.
Your Rights as a Player
As an ob55 player, you have the following rights over your personal data:
- Access: Request a copy of the personal information ob55 holds about you.
- Correction: Ask us to fix inaccurate or incomplete data in your account.
- Deletion: Request that we delete your personal data where there is no legal reason for us to keep it.
- Restriction: Ask us to pause processing your data while a dispute is resolved.
- Data portability: Receive your data in a structured, machine-readable format.
- Withdraw consent: Opt out of marketing communications at any time by contacting support or using the unsubscribe link in any promotional message.
- Object: Object to processing based on legitimate interest, including profiling for marketing purposes.
To exercise any of these rights, reach out to ob55 through our 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.
KYC, Payments, and Financial Data
ob55 requires all players to complete KYC verification before processing their first withdrawal. This is not optional — it is a legal and platform requirement.
Accepted KYC documents
- National ID Card (NID)
- Passport
- Driving Licence
Documents are reviewed within 24 hours of submission. During that period your withdrawal may be held. Once verified, standard withdrawal processing takes approximately 4 minutes for bKash and Nagad transfers.
Payment data handling
Your bKash, Nagad, Rocket, Upay, or bank account numbers are stored in encrypted form. ob55 staff cannot view full account numbers. Payment partners process your financial data under their own privacy frameworks, which you should also read before transacting.
Players Under 18
ob55 is strictly for adults. We do not knowingly collect personal information from anyone under 18 years of age. If we discover that a minor has created an account, we will close it immediately, void any winnings, and delete the associated personal data. If you believe a minor has accessed ob55, please notify our Live Chat straight away.
When This Policy Changes
ob55 reviews this Privacy Policy periodically. When we make a meaningful change — such as adding a new data category or a new third-party partner — we will update the "Last updated" date at the top of this page. For significant changes, we will also send a notification to your registered mobile number or display a notice when you next log in.
Continuing to use ob55 after a policy update means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact support to close your account.
Get in Touch
For any question about this Privacy Policy, or to submit a data rights request, please contact the ob55 privacy team through our 24/7 Live Chat available on this website and in the ob55 app. Our support agents are available around the clock and will escalate data-related queries to the appropriate team within one business day.
We do not publish a contact email address — all official communication is handled through the in-platform Live Chat to protect your security and ensure your identity can be verified.